Website Terms of Use

These terms explain the rules for using the public Mondrian Health website at https://mondrianhealth.com.

When we say Mondrian, we, us or our, we mean Mondrian Health Pty Ltd. When we say website, we mean the public Mondrian Health website and its public pages, including pages about Mondrian Health, our platform, care settings, advisory services, insights, contact options, privacy notice and legal terms.

By accessing or using the website, you agree to these terms. If you do not agree, you should not use the website.

What this website is for

The website is provided for general information, education, business enquiries and early conversations about Mondrian Health's work.

It may include information about:

• Mondrian Health;
• our platform, tools and services;
• Mondrian Theatre;
• Mondrian Estimate;
• hospital flow, theatre reliability, operations and capacity planning;
• public health services;
• private hospitals;
• advisory, diagnostic and simulation services;
• insights, commentary, publications and other website content;
• ways to contact us or request a strategy conversation.

The website is not a clinical service, patient portal, emergency service, secure patient-information channel, coding authority, funding authority, billing authority, procurement process or customer support portal for a signed product engagement.

Emergency and patient care

Do not use the website to seek urgent medical help, clinical advice, patient support or emergency assistance.

If you need urgent medical assistance, contact emergency services or an appropriate health professional. In Australia, call 000 in an emergency.

Using the website does not create a doctor-patient, clinician-patient, health-service-patient, adviser-client, fiduciary, confidential or professional relationship between you and Mondrian Health.

What you can expect from us

We aim to keep the website useful, clear and current.

We may update, add, remove, replace or change website content at any time. Content may describe ideas, services, products or features that are still evolving.

Website content is general information only. It is not a binding offer, quote, warranty, product commitment, service level commitment, implementation plan or contractual promise unless we expressly agree that in a signed written document.

What we expect from you

You must use the website lawfully and responsibly.

You must not:

• use the website in a way that breaches any law or regulation;
• interfere with the operation, security, performance or availability of the website;
• attempt to bypass access controls, security controls, usage limits or technical restrictions;
• probe, scan, test or exploit the website for vulnerabilities without our prior written consent;
• introduce malware, harmful code, spam, malicious content or security threats;
• scrape, crawl, harvest, copy or systematically extract website content except as permitted by law or with our consent;
• use automated tools to access, copy, monitor, benchmark or interact with the website in a way that is excessive, harmful or unauthorised;
• use website content to train, benchmark, validate or improve a competing product, model or service without our prior written consent;
• impersonate another person or misrepresent your identity, authority or relationship with an organisation;
• submit information you are not authorised to share;
• infringe intellectual property, confidentiality, privacy or other rights;
• use the website for misleading, fraudulent, abusive, discriminatory, harmful or unlawful purposes.

We may restrict or block access to the website where we reasonably consider it necessary for security, legal, operational, misuse-prevention or business reasons.

Do not send patient information through the website

The website is for business and operational enquiries. It is not designed for patient information, clinical records or confidential operational datasets.

Please do not submit through the website, contact forms or ordinary email:

• patient names;
• patient contact details;
• Medicare numbers, insurer identifiers, hospital UR numbers, medical record numbers or other patient identifiers;
• dates of birth or residential addresses;
• identifiable clinical narratives;
• full patient records;
• health information about yourself or another person unless we have expressly agreed to receive it through an appropriate channel;
• confidential hospital datasets;
• commercially sensitive material that has not been approved for ordinary email;
• information you are not authorised to share.

If sensitive material is needed for a legitimate business discussion, start with a general enquiry first. We can then arrange an appropriate secure channel where required.

Enquiries and contact forms

The website may include contact forms, email links and booking prompts.

Some forms are designed to open your email client with a pre-filled message. You decide whether to send that message. Once sent, the message is handled through ordinary email systems.

Submitting an enquiry does not create a customer relationship, consulting engagement, product subscription, confidentiality obligation, procurement process or other binding arrangement unless we separately agree that in writing.

You are responsible for ensuring that any information you send to us is accurate, lawful and authorised.

No medical, clinical, coding, billing, legal or regulatory advice

Website content is general information only.

It is not medical, clinical, coding, billing, reimbursement, legal, accounting, actuarial, procurement, regulatory, clinical-governance, funding, health information management or other professional advice.

You should not rely on website content as a substitute for advice from appropriately qualified professionals.

Clinical judgement, patient care, coding, billing, funding submissions, regulatory compliance and governance decisions remain with the responsible clinicians, hospitals, health services, funders, insurers, coding professionals, executives and advisers.

Administrative decision-support boundary

Mondrian Health tools and services are designed to support administrative, operational, planning, analytical and executive decision-making.

They are not a substitute for:

• clinical judgement;
• clinical prioritisation;
• patient-facing care decisions;
• emergency care;
• qualified coding advice;
• billing review;
• official funding determinations;
• insurer adjudication;
• regulatory compliance processes;
• hospital governance and human review.

Any product-specific commitments, limitations, disclaimers, service levels, data-processing terms, security obligations or implementation obligations belong in the relevant signed agreement, product terms, order form, statement of work or security schedule.

Product information on the website

The website may refer to Mondrian Health products and services, including Mondrian Theatre, Mondrian Estimate, advisory work, diagnostics, simulations and decision-intelligence tools.

Website descriptions are high-level and may change as our products and services evolve.

Unless expressly stated in a signed agreement:

• website content does not guarantee that a product, service or feature will be available;
• website content does not guarantee compatibility with any particular system, dataset, integration, workflow or environment;
• website content does not guarantee any operational, financial, clinical, coding, billing, funding, throughput, access, revenue, cost, performance or regulatory outcome;
• demonstrations, examples, screenshots, diagrams, illustrations and scenarios are illustrative only;
• any pilot, trial, proof-of-concept, evaluation, diagnostic review or advisory engagement is subject to separate terms agreed in writing.

Separate customer agreements

If Mondrian Health provides software, consulting, implementation, advisory, analytics, simulation, diagnostic or other services to you or your organisation, those services will be governed by the relevant written agreement.

That agreement may include:

• order forms;
• statements of work;
• subscription terms;
• product-specific terms;
• privacy and data processing terms;
• security schedules;
• service levels;
• support arrangements;
• fees and payment terms;
• confidentiality obligations;
• implementation responsibilities;
• customer data and access responsibilities.

If there is a conflict between these website terms and a signed written agreement for a product or service, the signed written agreement applies to that product or service to the extent of the conflict.

Accounts, booking tools and third-party platforms

The public website may link to or use third-party tools for email, calendars, bookings, forms, analytics, security or communications.

If any part of the website or a linked tool requires an account, password, access link or meeting link, you are responsible for keeping your access details secure and for ensuring that people acting on your behalf use them appropriately.

Third-party tools may have their own terms and privacy notices. You should review those terms before using them.

Intellectual property

Unless otherwise stated, Mondrian Health owns or licenses the website and its content, including text, designs, graphics, icons, trade marks, logos, product names, page layouts, images, diagrams, workflows, concepts, software-related descriptions, reports, articles and other material.

You may view and use the website for ordinary business evaluation and enquiry purposes.

You must not copy, reproduce, adapt, publish, distribute, commercialise, mirror, frame, scrape or create derivative works from website content without our permission, except where permitted by law.

Nothing in these terms transfers ownership of Mondrian Health intellectual property to you.

Trade marks and brand names

Mondrian Health, Mondrian Theatre, Mondrian Estimate and associated names, logos and brand elements may be trade marks or brand assets of Mondrian Health.

You must not use our names, logos or brand elements in a way that suggests endorsement, partnership, sponsorship, approval or affiliation without our prior written consent.

Third-party names, products, datasets, standards, classifications, trade marks and logos mentioned on the website remain the property of their respective owners.

Feedback and suggestions

If you send us ideas, feedback, comments, corrections, suggestions or similar information about the website, our products or our services, you agree that we may use that information without restriction or payment to you.

Please do not send confidential, proprietary or sensitive information as feedback unless we have agreed a written process for receiving it.

Third-party content and links

The website may link to third-party websites, public-sector resources, publications, datasets, social media pages or other external material.

Those third parties are responsible for their own content, terms, privacy practices and security. Links are provided for convenience and do not necessarily mean that Mondrian Health endorses, controls or accepts responsibility for the third-party content.

You must make your own judgement about whether third-party content is accurate, current and suitable for your purpose.

Privacy

Our handling of personal information collected through the website is explained in our Website Privacy Notice.

Please read the Website Privacy Notice before submitting information through the website or contacting us by email.

Availability and changes

We try to keep the website available and functioning, but we do not guarantee that it will always be available, uninterrupted, secure or error-free.

We may suspend, withdraw, restrict, replace or change all or part of the website at any time, including for maintenance, security, legal, operational, product, content or business reasons.

We may also change these terms from time to time. The Last updated date at the top of this page shows when the current version took effect. Your continued use of the website after updated terms are published means you accept the updated terms.

Warranties and disclaimers

To the maximum extent permitted by law, the website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that:

• website content is complete, current, accurate or suitable for your particular purpose;
• the website will be uninterrupted, error-free or secure;
• any defect will be corrected;
• the website will be compatible with your systems;
• files, downloads or content will be free from viruses, contamination or harmful features;
• website content will produce any particular business, operational, financial, clinical, coding, billing, funding, regulatory or performance outcome.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Liability

To the maximum extent permitted by law, Mondrian Health is not liable for any loss arising from:

• your use of or reliance on the website;
• your inability to access the website;
• errors, omissions or outdated content;
• third-party websites, content, tools or services linked from the website;
• information you submit through ordinary email or insecure channels;
• patient information, clinical information or confidential data you submit contrary to these terms;
• unauthorised use, interference, interruption, malware, cyber events or technical issues outside our reasonable control.

To the maximum extent permitted by law, Mondrian Health is not liable for indirect, incidental, special, consequential, punitive or exemplary loss, including loss of profit, revenue, opportunity, savings, goodwill, data, reputation or business interruption.

Where liability cannot be excluded, Mondrian Health limits its liability to the maximum extent permitted by law.

Indemnity

You agree to indemnify Mondrian Health and its officers, employees, contractors and agents against loss, damage, liability, claim, cost or expense arising from:

• your breach of these terms;
• your misuse of the website;
• information you submit without authority;
• your submission of patient information, clinical information or confidential data contrary to these terms;
• your infringement of another person's rights;
• your unlawful, misleading, fraudulent, harmful or abusive conduct.

Severability and waiver

If any part of these terms is invalid, unlawful or unenforceable, that part will be read down to the minimum extent necessary or severed, and the rest of the terms will continue to apply.

If we do not enforce a right immediately, that does not mean we have waived that right.

Governing law

These terms are governed by the laws of New South Wales, Australia.

The courts of New South Wales and courts competent to hear appeals from them have jurisdiction in relation to these terms and your use of the website.

Contact us

Questions about these website terms can be directed to:

Mondrian Health Pty Ltd
ABN 28 670 479 044
ACN 670 479 044
Email: enquiry@mondrianhealth.com